FAQ

FAQ & Help

General Questions

1. Q: How do I know it's risk-free to shop with Moncleresale.com?

    A: Moncleresale.com is very proud of providing a secure and risk-free online shopping experience. Besides, we value your privacy and we are devoted to keeping it safe.

   Our Privacy Policy

2. Q: Are there any profits to holding an account with Moncleresale.com.com?

    A: If you have a Moncleresale.com account, you'll have access to the info below:

    Your Account info
    Your Order History
    Treat a Return
    Your Wish List
    Your e-mail Subscriptions
    Your Coupons and Gift Certificates

3. Q: Where do you acquire your products? How can your prices be such incredibly great?

    A: Moncleresale.com cooperate directly with manufacturers of famous brands in China, and purchase a large amounts goods every time, then share them with several retailers to average the financial pressure. In this way, we get goods at greatest prices and maintain our overhead costs as low as possible.Then we hand the savings to our customers, price-savvy customers.

Shipping

1. Q：How many kinds of shipping method do you provide?

    A: We offers customers with 3 choices of shipping methods: EMS, UPS and Airmail Parcel. EMS is highly recommended for faster speed with lower price, and it will take 4-10 days to your door, which depends on the country and the weather. Especially, it is also FREE SHIPPING to for North America, West Europe and Australia.

2. Q: How much is shipping charge? How long will it take?

    We offer free shipping to worldwide with China/HK Airmail Parcel which takes about 2-3 weeks to your door. If your need is urgent, you can choose EMS or UPS. EMS is cheaper than UPS.

3. Q:Could I ship to another address other than my address?

    A: In order to secure our deal to be safe, we strongly suggested your shipping address is the same with your billing address, and the parcel is signed by an adult. However, for your convenience, we also offer shipping to another place you want, but you should give us a specific address. Otherwise, we have no responsibility for the loss of parcels.

4. Q: When will my order be shipped?

    A: We ship all orders within 48 hours.

        Our Shipping Policy

Payments

1. Q:How should I pay for my merchandises?

    A: After you have had your fill of shoes and have added them to your shopping cart, you are able to pay for your merchandises by the steps in our safe checkout. View your shopping cart. Then click the appropriate 'Checkout' button.

2. Q:I acquired a neat little coupon code. How do I utilize the savings?

    A: As screening your shopping cart, input your coupon code in the "Redemption Code" box beneath the display of the goods in your shopping cart.

3. Q: Have you received my payment yet?

    A: Paypal:  You ought to receive a payment confirmation email after your payment clears Paypal. Credit/Debit cards and payments using Paypal funds should clear within minutes. Bank Transfers (transactions using your bank account) take about 2 to 4 days to clear. Credit Cards: Credit card payments should clear within a few minutes and you should receive a confirmation email soon after you have paid.

4. Q: Is my private info kept secret?

    A: Moncleresale.com regards the data you decide to share with us private and confidential. We'll not share, charter, or sell any of your own information.

5. Q: Is it safe to apply my credit card on Moncleresale.com Checkout?

A: Shopping at Moncleresale.com is safe and secure. Our web site utilizes the latest version of Secure Sockets Layer Technology (SSL) to encode your data.

6. Q：What kinds of payments do you accept?

    A：We accept Paypal, Moneybookers and West Union payments through our secure checkout. We'll open payment channel to credit cards soon.

Returns

1. Q: What is Moncleresale.com Satisfaction Guarantee?

    A: We sincerely hope that your feet and your shoes to live a pleased life together. If you're not totally gratified with our goods, you might return any unworn products to us for as long as 30 days from the time you receive them. If there's anything we can do to assist you to avoid giving them back to us, please send e-mail to us at salesonline.com@gmail.com.

2. Q:What is your return policy?

    A: 90 Day | No Risk | 100% Satisfaction Guarantee

    We have an easy return/exchange process! If you're not completely satisfied, you may send back your goods for a full refund (excluding shipping charges).

    Return & Exchange Requirements:

    Merchandise must be new and just tried on for fit and sizing
    Goods should be sent back within 30 days of receiving them.

3. Q: Do you offer Exchanges?

    A: We have an easy exchange process! We provide a free one time exchange for your goods on each invoice (of the same brand and style). Please afford the return shipping charge. We'll ship your wanted exchange at no extra fee. *Exchanges will be subject to availability* If you'd like to change for an completely different goods, the best way is to give back your original one and buy a new one.

4. Q:I've returned my items, when will I get my refund?

    A: After your items have reached our warehouse in China, our Returns Department processes it within 7 days. We process returns in the order they are received. Once your quest is processed, we'll give you an email confirmation at once after your refund is issued.

5. Q:I received the incorrect goods? What should I do?

    A: Moncleresale.com endeavors to maintain our clients satisfied but occasionally we do make faults. We are very regretful that you received the wrong goods and we will make the Returns as unpainful as possible.Please send e-mail to our customer service at salesonline.com@gmail.com including your order number. Once we receive your e-mail, we'll send you a Return label thru e-mail, then you can return the items. If you can't wait, please feel free to return the item yourself and you'll be reimbursed for your return shipping.

Most of time, we hold your shoes available and we can ship your correct pair as soon as your inappropriate pair received. Returns will be inspected to guarantee that they're new condition. Once again, we are really sorry for the inconvenience that brought to you.

6. Q: My items was broken during dispatch. What should I do?

    A: We are very regretful to hear about your broken parcel. We'll get through the courier and charge a claim on your delivery. Please send an email to Customer Care at salesonline.com@gmail.com, with details of your shipment. Besides, if you declined the parcel, please let us know. If there's a replacement pair in stock, we'll arrange to send a replacement to you again.